WHOLESALE FAQ

I have applied for a wholesale account, what happens now?
Once you have applied for a wholesale account Nurture Goods will need to review your information and approve your application at our discretion. Once we have approved your account you will receive an email from Nurture Goods welcoming you to our wholesale section and confirming your approval. If any information is missing in your application we will call or email you to confirm your business details before accepting your application.

What is the minimum order?
The minimum wholesale order amount is $200 inc GST, with no product quantity minimums.

What is the usual turnaround time for an order?
We aim to have all orders dispatched within 3 business days of placing your order. However, from time to time there may be unforeseen delays. If you are a prepaid customer dispatch will depend on how quickly you make your payment.

How do I pay for my order?
You can make payment for your order through this website. You can pay for your order either by direct debit or by credit card.

What if I have a faulty item?
If you have received a faulty item, please contact us with the problem. It is up to Nurture Goods how a fault will be handled so please contact us before deciding on how to proceed.

Returns, Warranties, Discrepancies
Returns are only accepted on warranty items and packing discrepancies. All other conditions are assessed at our own discretion, we do not refund for change of mind. Any packing discrepancies must be reported within 3 days. Any freight costs incurred will be the responsibility of the customer.

What are your payment terms?
All new customers are set up on a prepaid account. After your third order you have the option to apply for a 14 day credit account, which will be approved only at Nurture Goods’s discretion. Otherwise you will remain on a prepaid account indefinitely.

Do you run product promotions and specials?
Yes, each month we offer a new set of specials for our customers, these specials usually change between brands and products every month. We also at times run special short term sales, so stay tuned to our email newsletters.

Can specials for the same product overlap?
Generally, no. We will usually specify whether a promotion can cross over or not. But if you are receiving a special bulk discount rate, you will not receive any other promotions on that same product.

If you have any other problems or questions please feel free to contact us